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How Emojot Works for Healthcare?

In VOC, voice of customer by Stephanie Gonawela

With the acceleration of advanced technology in the world today, the field of patient experience has exploded. As population health efforts grow rapidly, efforts to engage patients about their own healthcare services have become a very popular concept. However, these two concepts – patient experience and engagement – seem disconnected. … Read More »

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What is an Emotion Sensor®?

In emotional connection, VOA, VOC, VOE by Stephanie Gonawela

Wouldn’t it be great if technology could help your organization understand your customers’ feelings and step in to give you insights on which problem needs fixing, prevent you from doing something that’s not beneficial and point out the return on investment on what you’re doing right? Imagine yourself when a … Read More »

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VOC in Action: How Emojot’s Emotion Sensors® Could Have Circumvented Corporate Conundrums

In real time customer engagement, VOC by Stephanie Gonawela

Corporate executives often spend so much time mulling over figures, stressing over projections, and brainstorming with strategists that they forget the single most valuable source of information they have when it comes to expanding their enterprises: their customers. Especially during difficult times, ignoring your current clients’ feelings and opinions could … Read More »

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How to Create a Life-long, Emotional Connection with Guests via CXM

In customer engagement, customer experience survey, customer lifetime value, customer loyalty, CX, VOC by Stephanie Gonawela

The restaurant industry is a high-risk business proposition. With the influx of competition working their way up the ladder of success, you are expected to perfect your restaurant offerings and services – for your guests as well as your employees. The key to success is to focus on customer engagement … Read More »