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How Using Emotional Intelligence Enhances the Customer Experience

In customer engagement, customer experience survey, customer lifetime value by Stephanie Gonawela

This is a given. Having emotionally intelligent employees will help any organization dive into the great divide of providing a spectacular customer experience, at any given point in time. Are you aware that 90% of top performers in various businesses have ‘Emotional Intelligence’ in common? Their levels of self-awareness and … Read More »

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What are the Critical Drivers of Employee Engagement?

In emotional connection, employee engagement, feedback survey, VOE by Stephanie Gonawela

The concept of understanding that employee engagement is the key to drive productivity, reduce employee turnover and boost innovation is arguably one of the critical challenges most organizations face today. A study conducted by MSW Research and Dale Carnegie Training explored key drivers of employee engagement out of which they … Read More »

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How Using Emotional Intelligence Enhances the Customer Experience

In CX, emotional connection, Emotions, VOA by Stephanie Gonawela0 Comments

This is a given. Having emotionally intelligent employees will help any organization dive into the great divide of providing a spectacular customer experience, at any given point in time. Are you aware that 90% of top performers in various businesses have ‘Emotional Intelligence’ in common? Their levels of self-awareness and self-management get … Read More »