Introduction
Collecting customer feedback is essential for businesses to succeed in today’s competitive world. One global automaker has taken advantage of the Emojot platform to collect feedback from their customers using email and SMS campaigns. In this article, we will explore how the Emojot platform provides an innovative and effective solution for businesses to collect customer feedback.
The Solution
The Emojot platform offers a complete solution for collecting customer feedback. It enables businesses to embed Emotion Sensors™ in their email campaigns and supports SMS marketing campaigns, making it possible to reach a larger audience. Businesses can customize email templates and send them to different user lists, enabling them to target specific groups of customers.
With the Emojot platform, businesses can monitor the success of their email and SMS campaigns in real time. They can track email delivery, open, and response count, providing an accurate measure of customer engagement. The platform also offers automatic reminders for customers who have not responded to the Emotion Sensor™, increasing the chances of obtaining feedback and improving customer engagement.
Results
The automaker has been able to reach a more extensive audience with its email and SMS marketing campaigns using Emojot’s platform, resulting in increased customer engagement and satisfaction. With real-time data and automatic reminders, the automaker has obtained a significant amount of feedback from their customers, which has helped them make informed business decisions and improve their products and services.
Conclusion
Emojot‘s platform provides an innovative and effective solution for businesses to collect customer feedback through email and SMS marketing campaigns. Its customizable email templates, targeted email and SMS campaigns, real-time data on the status of the campaign, and tracking of email delivery, open, and response count make it a valuable tool for businesses to improve customer engagement and satisfaction.
By using automatic reminders for customers who have not responded to the Emotion Sensor™, businesses can increase their chances of obtaining feedback and making informed business decisions. Emojot’s platform is an innovative and effective solution for businesses to collect customer feedback and improve the overall customer experience.