Case Studies

Establishing a Comprehensive Risk & Control Framework for a Leading Apparel Manufacturer: A Success Story

Apparel manufacturing is a multifaceted process that necessitates efficient risk management to ensure high-quality products, cost-effectiveness, and compliance with industry standards. This case study explores how a leading apparel manufacturer leveraged the Emojot platform to digitize their Risk and Control framework, streamlining risk assessment processes and enhancing overall efficiency.

Maximizing Customer Engagement and Satisfaction with Emojot’s Email and SMS Feedback Campaigns

Collecting customer feedback is essential for businesses to succeed in today's competitive world. One global automaker has taken advantage of the Emojot platform to collect feedback from their customers using email and SMS campaigns. In this article, we will explore how the Emojot platform provides an innovative and effective solution for businesses to collect customer feedback.

Simplify Your Recruitment Process with Emojot’s Applicant Tracking System

Introduction The Emojot has introduced an Applicant Tracking System (ATS) software solution to help organizations improve their hiring and recruitment processes. This solution is designed to automate administrative tasks, streamline interview scheduling, simplify job advertising, and send automated notifications to relevant parties involved in the recruitment process. By implementing this solution, organizations can make better hiring decisions and save time throughout the recruitment process. In this article, we will discuss the benefits of using the Emojot ATS and how it has helped the Emojot HR team. Our Solution Emojot’s ATS initiates the process by providing a URL for job applications that can be shared on multiple platforms, such as social media, job portals, company websites, newspapers, notice boards, and office locations. Candidates can visit the job application URL and view the relevant Emotion Sensor™ and submit their details seamlessly. Both Emojot ATS admins and candidates receive email notifications once an application is submitted. The ATS dashboard allows admins to view a list of candidates who have applied for a particular job and compare their responses to select potential candidates for interviews. The shortlisted, and rejected candidates receive email notifications as go forward in the recruitment process along with the ATS admins. Dynamic email templates with company branding and interview details will be sent to candidates, along with attachments and online meeting invitations when required. Meanwhile, the ATS enables the admin to put remarks when necessary. The Emojot ATS admins share the assignment with the shortlisted candidates as a URL embedded in the email. The assignment can customize based on the job vacancy and the candidate can submit the assignment with other relevant documents, images, and videos. Once the assignment is submitted, both Emojot ATS users and the candidates will notify via email. In the final stages, the ATS provides sending […]

The Emojot Wellness Program: An Innovative Approach to Monitoring and Improving Employee Wellness

Introduction Employee wellness has become an increasingly important concern for companies and organizations worldwide. The well-being of employees not only impacts their individual health and happiness but also affects overall organizational performance. As a result, many organizations are implementing processes and tools designed to monitor and improve employee wellness. An Empowering Solution to Improve Employee Wellness  The Emojot Wellness Program is an innovative approach to monitoring and improving employee wellness. It involves sending weekly Emotion Sensors™ to employees that measure their stress level, fitness, and overall well-being. The Emotion Sensors™ are made up of straightforward, emoji-based questions allowing employees to promptly and effortlessly provide responses. One exceptional feature of this procedure is that employees can record their workout hours monthly, and the winner for each month is selected based on the number of hours logged. This incentivizes employees to prioritize their fitness and exercise more regularly, improving their fitness levels. In addition to monitoring fitness, the Emojot Wellness Program tracks employees’ stress levels. If an employee’s stress level is consistently high, an alert will be sent to the top management, allowing for timely intervention and support. Metrics Breakdown The organization analyzes wellness metrics by categorizing data by department to gain insights into each team’s well-being and identify potential areas of concern. The fitness challenge metrics are shared with the entire team on a monthly basis to motivate and engage employees, while stress management-related metrics are shared only with senior management, with personally identifiable information anonymized to protect employees’ privacy. This enables senior management to make informed decisions to support and empower their workforce. Stress management notifications are sent exclusively to trained HR personnel to ensure responsible handling of sensitive information and protect employee well-being. Fitness Gamification Metrics Breakdown Business Team’s Workout Hours: A 6-Month Review Engineering Team’s Workout Hours: A […]

How Emojot’s CXM Solution Helped a Clothing Manufacturer Improve Customer Satisfaction in Real-time

Introduction B2B organizations must prioritize ensuring customer satisfaction to identify and address any issues, in order to maintain a positive relationship. A top clothing manufacturer that collaborates with major global clothing brands needs to assess their customers’ satisfaction level regarding the provided services. The company faced a challenge where a traditional survey would not suffice as it tends to tire out participants and does not meet the organization’s high user experience standards. Additionally, the company sought to view the survey results in real-time with intricate analytics and text analysis. The Solution The clothing manufacturing company’s challenge was effectively addressed by Emojot through the implementation of their Customer Experience Management (CXM) solution. The CXM solution offered by Emojot proved to be the perfect fit for the clothing manufacturing company, as it provided multiple deployment methods, including email. The company was seeking an engaging and eye-catching way to capture customer satisfaction in real-time, and Emojot’s solution achieved this through the use of a customized sensor embedded in an email sent to customers. Emojot solution consists with the following: Results The use of Emojot’s solution resulted in the following outcomes for the leading clothing manufacturer with a global client base: Conclusion In conclusion, Emojot’s Customer Experience Management solution proved to be the ideal fit for a leading clothing manufacturer seeking an effective way to capture customer satisfaction in real-time. Through the use of a customized and branded Emotion Sensor™, personalized email templates, a real-time analytics dashboard, and score-based customized reporting, Emojot was able to provide the clothing manufacturer with valuable insights into their customers’ satisfaction levels.  The company was able to identify key strengths and pain points, improve customer goodwill, and make data-driven decisions based on advanced data analysis tools and AI-based text analysis. Overall, Emojot’s solution helped the clothing manufacturer maintain a […]

Pawsitively Successful: How a Veterinary Group Transformed Customer Experience with Emojot

A group of veterinary hospitals used Emojot's solution to collect customer feedback and improve their customer experience, understand customer representative KPIs, and enhance their online presence. The Emojot platform proved to be a powerful tool that provided valuable insights into customer experience and representative KPIs. By leveraging these insights, the group was able to make informed decisions and implement targeted improvements, resulting in exceptional experiences for their clients.

Going Green: How Emojot Helped a Leading Private Hospital Chain Save Costs and the Environment

The importance of employee self-assessment surveys cannot be overstated in today’s corporate world. They are a vital tool for management to gauge employee satisfaction, identify areas of improvement, and develop action plans. However, conducting these surveys can be a daunting task, especially when dealing with large employee bases. This is where the Emojot platform comes in. In this case study, we see how a leading private hospital chain’s HR department leveraged Emojot’s capabilities to conduct their annual employee self-assessment survey effectively. The Challenge The hospital chain’s HR department needed to conduct their annual employee self-assessment survey for their 4000+ employees. In previous years, the survey was conducted on paper, which was not only costly but also not environmentally friendly. Additionally, there had been no proper in-depth analysis done on data from previous years, making it difficult to track progress, get to know employees’ pain points and identify areas for improvement. The Solution The hospital chain had been using the Emojot platform for various other processes including Customer Experience Management (CMX), Work-Flow Management, and Analytics & Operations Intelligence (AOI), and it was only natural that they turned to Emojot to address their employee self-assessment needs.  The Benefits The use of Emojot’s quick solution resulted in the following outcomes for the hospital chain’s HR department: Conclusion In conclusion, this case study highlights the importance of using a platform like Emojot for conducting employee self-assessment surveys effectively. Emojot’s capabilities allowed the hospital chain’s HR department to deploy the survey cost-effectively and in an environmentally friendly way, while also providing them with the necessary tools to analyze the data effectively. The Emojot platform’s ability to consolidate employee information with survey responses and drill down to each hospital and department provides HR departments with invaluable insights that they can use to develop action plans that […]

Emojot Transforms Patient Feedback Management and Boosts Online Reputation for an Asian Hospital Chain

Introduction An Asia-based hospital chain aimed to improve patient satisfaction by collecting and acting on patient feedback. Although the hospital had made significant improvements in its processes, its online presence didn’t reflect these positive changes. Emojot’s platform, with its highly configurable solutions for collecting feedback across multiple channels, provided the perfect solution to the hospital’s challenges. The Solution Emojot deployed its versatile Customer Experience Management (CXM) platform to address the hospital chain’s need for efficient feedback collection and management. The solution encompassed the following components: Results By utilizing Emojot’s platform, the hospital chain achieved significant improvements in patient feedback management and their online presence: Conclusion The Emojot CXM platform proved to be a valuable tool for the Asian hospital chain, enabling them to efficiently collect patient feedback, improve internal processes, and boost its online reputation. By directing positive respondents to Google review pages and alerting staff to negative feedback, the hospital experienced significant improvements in patient satisfaction and their Google ratings.  Emojot’s innovative solutions cater to a wide range of needs, making it an indispensable asset for businesses across various industries.