Emojot, a trailblazer in customer-centric digital transformation, is proud to announce that it has been honored with the esteemed "Best Value" Badge for 2023 by Capterra, a leading software and services review platform.
Welcome to an exciting exploration of a topic that's central to our mission here at Emojot. We're constantly striving to help businesses unlock the transformative potential of customer experience. In this article, we unravel a key factor in customer experience that often goes unnoticed: emotions.
The customer experience (CX) realm is continuously evolving, fueled by emerging technologies. Among these technologies, Generative AI has emerged as a potent tool to revolutionize how businesses interact with their customers, significantly improving customer experience. One pioneering player in this field, Emojot, uses Generative AI in its customer experience management solutions to help businesses excel in the ever-competitive market.
In today's competitive business environment, customer experience (CX) has become a crucial differentiator. The measurement of CX, covering all customer interactions with a business, is essential for enhancing customer satisfaction. Techniques include customer surveys, focus groups, social media monitoring, and customer journey analytics. Innovative tools like Emojot provide real-time analytics and predictive insights across the customer journey, supplementing traditional methods. These technologies help businesses not only measure but also improve CX, fostering a customer-centric culture necessary for success in the modern marketplace.
Customer Experience Management (CXM) has become a top priority for businesses striving to retain existing customers and attract new ones in today's hyper-competitive marketplace. The Emojot CXM platform, powered by its unique Emotion Sensors™ and generative AI capabilities, delivers an innovative approach to capturing, understanding, and acting on customer feedback across the entire customer journey.
Experience Management
In the modern business landscape, where competition is fierce and customer expectations continue to soar, small and medium-sized enterprises (SMEs) find themselves in a unique predicament. How can they provide the same level of customer experience as their larger counterparts without the luxury of extensive resources? The answer lies in harnessing the power of Generative Artificial Intelligence (AI).
In a world where the global economic landscape is constantly evolving, B2B and B2C businesses are faced with the challenge of maintaining strong customer relationships and loyalty amidst incessant changes. To remain competitive and resilient, businesses must adopt a customer-centric approach in every aspect of their operations. The Emojot platform presents itself as a dynamic solution for this challenge, offering tools and strategies that foster robust customer relationships, anticipate market shifts, and allow businesses to adapt proactively. This blog delves into how Emojot can be a powerful ally for businesses striving to navigate and succeed in the fast-paced global economy, focusing particularly on customer-centric success.
In the dynamic world of emerging Asian economies, the digital age is creating a unique blend of challenges and opportunities. Businesses are operating in a high-velocity environment, teeming with a tech-literate populace and a burgeoning middle class. This landscape is ripe with potential for businesses equipped with the right tools to seize real-time insights into the ever-evolving customer base. Here, Emojot, a cutting-edge tech company, stands out with its transformative customer engagement and experience solutions.
Digital transformation is a powerful trend impacting businesses worldwide, with global spending predicted to reach $2.8 trillion by 2025. This shift towards tech-savvy solutions is particularly evident in emerging markets in Africa and Asia, where digital transformation presents an opportunity to overcome traditional business challenges. Understanding and connecting with customers in these growing economies is crucial, given their diverse markets and evolving consumer base. However, conventional customer engagement methods and market research are often inadequate, as they are slow, resource-intensive, and fail to capture real-time customer sentiments and preferences. According to the McKinsey Global Institute, companies that heavily rely on customer analytics are more likely to outperform their competitors across key performance metrics such as profit, sales, sales growth, and ROI.
In the digital era, customer-business interactions have undergone a significant transformation. Contemporary businesses need to remain acutely aware of their customer's needs and preferences, engaging them in ways that resonate. This is particularly pertinent in the fast-paced, diverse markets of emerging Asian economies, where customer preferences are dynamic and continuously evolving.
Traditional methods of customer engagement often fail to meet the demands of such vibrant markets. This is where AI-driven customer engagement steps in, revolutionizing the approach by utilizing the power of artificial intelligence (AI) and machine learning (ML). These technologies unlock new avenues to comprehend, engage, and retain customers in ways that were previously inconceivable.
The subscription economy has been gaining significant momentum in recent years, as organizations increasingly prefer flexible and customizable subscription-based services over traditional one-time purchases. Businesses across various industries have recognized this shift in behavior and are adapting their processes and business models to stay competitive in today's fast-paced digital landscape. In this article, we will explore how Emojot, a comprehensive and customizable SaaS platform, can help businesses embrace the subscription economy, drive customer-centric transformation and evolve day by day.
Artificial Intelligence (AI) is revolutionizing the world, transforming the way we live, work, and interact. With the integration of AI and machine learning (ML) algorithms into SaaS (Software as a Service) platforms, businesses can automate tasks, analyze data, and make informed decisions like never before. In this article, we will dive into how AI is changing the landscape and how Emojot, a leading provider of intelligent solutions, is leveraging AI and ML to deliver unparalleled value to users.
In today's rapidly changing digital landscape, marketers face numerous challenges in driving customer-centric growth and making strategic decisions. The Emojot platform offers powerful solutions that address these challenges by harnessing data from various sources and leveraging Generative AI technology to provide actionable insights.
In the dynamic digital realm, the internet has become an integral part of our daily lives, with social media and various online platforms allowing businesses to engage with larger audiences and forge stronger connections with customers. However, navigating the complexities of social media management can be overwhelming, especially amidst the continuous flow of conversations, comments, and feedback. Emojot's cutting-edge Social Listening & Tracking Product emerges as a frontrunner in leveraging generative AI capabilities, delivering actionable insights through a comprehensive analysis of clients' social media content and comparative assessments of their competitors' digital presence. By harnessing these valuable insights, businesses can make data-driven decisions to enhance customer engagement and drive success in an ever-evolving landscape.
Apparel manufacturing is a multifaceted process that necessitates efficient risk management to ensure high-quality products, cost-effectiveness, and compliance with industry standards. This case study explores how a leading apparel manufacturer leveraged the Emojot platform to digitize their Risk and Control framework, streamlining risk assessment processes and enhancing overall efficiency.
Collecting customer feedback is essential for businesses to succeed in today's competitive world. One global automaker has taken advantage of the Emojot platform to collect feedback from their customers using email and SMS campaigns. In this article, we will explore how the Emojot platform provides an innovative and effective solution for businesses to collect customer feedback.
A Visitor Management Solution is an essential tool that assists organizations in managing and monitoring visitors within their premises. Emojot’s Visitor Management Solution is a comprehensive solution that helps organizations simplify their appointment and visitor management processes. The system provides a seamless experience for both hosts and visitors, enhancing efficiency and improving security.
Introduction The Emojot has introduced an Applicant Tracking System (ATS) software solution to help organizations improve their hiring and recruitment processes. This solution is designed to automate administrative tasks, streamline interview scheduling, simplify job advertising, and send automated notifications to relevant parties involved in the recruitment process. By implementing this solution, organizations can make better hiring decisions and save time throughout the recruitment process. In this article, we will discuss the benefits of using the Emojot ATS and how it has helped the Emojot HR team. Our Solution Emojot’s ATS initiates the process by providing a URL for job applications…
Introduction Employee wellness has become an increasingly important concern for companies and organizations worldwide. The well-being of employees not only impacts their individual health and happiness but also affects overall organizational performance. As a result, many organizations are implementing processes and tools designed to monitor and improve employee wellness. An Empowering Solution to Improve Employee Wellness The Emojot Wellness Program is an innovative approach to monitoring and improving employee wellness. It involves sending weekly Emotion Sensors™ to employees that measure their stress level, fitness, and overall well-being. The Emotion Sensors™ are made up of straightforward, emoji-based questions allowing employees to…
Introduction B2B organizations must prioritize ensuring customer satisfaction to identify and address any issues, in order to maintain a positive relationship. A top clothing manufacturer that collaborates with major global clothing brands needs to assess their customers’ satisfaction level regarding the provided services. The company faced a challenge where a traditional survey would not suffice as it tends to tire out participants and does not meet the organization’s high user experience standards. Additionally, the company sought to view the survey results in real-time with intricate analytics and text analysis. The Solution The clothing manufacturing company’s challenge was effectively addressed by…
A group of veterinary hospitals used Emojot's solution to collect customer feedback and improve their customer experience, understand customer representative KPIs, and enhance their online presence. The Emojot platform proved to be a powerful tool that provided valuable insights into customer experience and representative KPIs. By leveraging these insights, the group was able to make informed decisions and implement targeted improvements, resulting in exceptional experiences for their clients.
Introduction Streamlining Authentication with Single Sign-On (SSO) and BYOI Single Sign-On (SSO) is a powerful authentication technology that enables users to access multiple applications and systems using a single set of login credentials. By simplifying the login process, SSO enhances user experience, increases productivity, and strengthens security measures for businesses with employees accessing numerous applications. Gartner, a leading research and advisory firm, highlights the significant cost savings SSO offers by reducing help desk calls related to password reset. Moreover, a LastPass survey reveals that “85% of organizations are using SSO to bolster security and improve user experience.” SSO minimizes the…
The importance of employee self-assessment surveys cannot be overstated in today’s corporate world. They are a vital tool for management to gauge employee satisfaction, identify areas of improvement, and develop action plans. However, conducting these surveys can be a daunting task, especially when dealing with large employee bases. This is where the Emojot platform comes in. In this case study, we see how a leading private hospital chain’s HR department leveraged Emojot’s capabilities to conduct their annual employee self-assessment survey effectively. The Challenge The hospital chain’s HR department needed to conduct their annual employee self-assessment survey for their 4000+ employees.…
Introduction 360-degree feedback management is a process that helps individuals to gain a comprehensive understanding of their strengths and weaknesses by receiving feedback from multiple sources. The process typically involves gathering feedback from an individual’s colleagues, supervisors, direct reports, and even external stakeholders. The feedback is collected through surveys or assessments that are designed to evaluate an individual’s performance across a variety of areas, such as leadership skills, communication skills, teamwork, and problem-solving abilities. The feedback is then compiled into a report that provides a holistic view of the individual’s performance and areas for improvement. 360-degree feedback management can empower…
Introduction An Asia-based hospital chain aimed to improve patient satisfaction by collecting and acting on patient feedback. Although the hospital had made significant improvements in its processes, its online presence didn’t reflect these positive changes. Emojot’s platform, with its highly configurable solutions for collecting feedback across multiple channels, provided the perfect solution to the hospital’s challenges. The Solution Emojot deployed its versatile Customer Experience Management (CXM) platform to address the hospital chain’s need for efficient feedback collection and management. The solution encompassed the following components: Results By utilizing Emojot’s platform, the hospital chain achieved significant improvements in patient feedback management…
Introduction A group of Veterinary Centers faced the challenge of having no visibility into the performance of their marketing channels, making it difficult to allocate marketing budgets effectively. The data relating to client referral channels, revenue, and customer satisfaction was spread across multiple internal systems, each having different formats. Emojot offered a comprehensive solution to tackle these challenges and optimize the Veterinary Centers’ marketing efforts. The Solution Emojot provided a customized solution leveraging its Customer Experience Management (CXM) platform to address the Veterinary Centers’ challenges, encompassing the following components: Results By implementing Emojot’s solution, the Veterinary Centers achieved significant improvements…
Introduction Customer satisfaction is a key element in the success of small and medium-sized enterprises (SMEs). In an increasingly competitive business environment, SMEs must prioritize customer-centric digital transformation initiatives to stay ahead. One crucial aspect of this transformation is the implementation of an efficient complaint management solution supported by a powerful workflow management platform. In this blog article, we will discuss the importance of these solutions for SMEs and how they can contribute to customer-centric digital transformation initiatives. The Importance of Complaint Management Solutions for SMEs An effective complaint management solution provides SMEs with the ability to record, track, and…
Are you struggling to manage your business’s online reputation? Are negative reviews and comments hurting your brand’s image? Emojot‘s Online Reviews Management (ORM) product can help you effectively monitor and manage your online reputation, ensuring that your brand’s image remains positive and strong. Emojot’s ORM product is a cost-effective and easy-to-deploy SaaS solution that offers a range of features designed to help you manage your online reputation with ease. In this blog, we’ll take a closer look at some of the key features of Emojot’s ORM product and how they can benefit your business. Response Management Emojot’s ORM product offers…
One of the key features of Emojot's Emotion Sensors™ is skip-logic. This feature allows for the customization of the sensor's behavior based on the data it collects, which helps to eliminate unnecessary steps and ensure that only relevant information is processed. This not only improves the accuracy and reliability of the sensor but also helps to optimize its performance. Additionally, skip logic can be used to streamline the data collection process and make it more user-friendly, which can ultimately lead to greater user satisfaction.
Introduction A $1B B2B software company was facing challenges in tracking the “health” of their customer accounts. The company’s data points were scattered across multiple internal platforms, with some critical data points not available in any internal systems. This led to difficulties in performing root-cause analysis for underperforming client accounts. To overcome these challenges, the company turned to Emojot’s Customer Success Management (CSM) platform. The Solution Emojot customized its cutting-edge CSM platform to address the software company’s business challenges. The solution included: RPA Agent-Based ETL Model: Emojot utilized Robotic Process Automation (RPA) to extract, transform, and load (ETL) data from…
In today’s highly digitized world, the online reputation of your business is crucial to its success. Providing quality products or services is no longer enough; you must also actively manage and maintain a positive online reputation. Online Reputation Management (ORM) is a process that helps you monitor, manage, and maintain your online perception by responding to negative comments, gaining positive reviews, and monitoring brand mentions. ORM is important because it can make or break your business. Consumers rely heavily on online reviews when making purchase decisions. As per Gartner, 78% of buyers check reviews before making a purchase. Having just…
In the dynamic and competitive landscape of the modern business world, companies must employ efficient and effective strategies to maintain their edge. One approach to achieving this is by implementing digitized workflow management systems. These systems can help streamline operations, minimize errors, enhance productivity, and foster improved communication among team members. In this case study, we examine how Emojot's Work-Flow Management solution aided a medium-sized, multi-disciplinary engineering firm in overcoming its workflow obstacles.
Introduction Team building activities have become an essential part of any organization’s culture. They are an excellent way to foster collaboration, boost morale, and build strong relationships among employees. The Emojot team last year organized a team-building activity using the Emojot platform, which turned out to be a huge success. In this blog post, we’ll take a closer look at this activity and how it brought the team together, using the Emojot platform. The Solution The HR team at Emojot organized a year-end party, and they decided to incorporate a team-building activity into the event using the Emojot platform. They…
Introduction The COVID-19 pandemic has changed the way we work and interact with our colleagues. The sudden shift to remote work has left many companies struggling to maintain their team’s productivity and morale. The Emojot team was no exception to this challenge. When the Emojot team started working from home, the HR team realized that the bonding between team members was not very strong due to remote work. As a result, the HR team decided to find a solution to maintain the team’s bonding despite the remote work environment. The Solution The Emojot team had an advantage in finding a…
The retail landscape has experienced a massive transformation in recent years, with businesses adapting to evolving consumer lifestyles through online retail stores and physical supermarket outlets. A leading supermarket chain in Asia sought to enhance its customer experience by leveraging data-driven insights and expediting complaint resolution. By partnering with Emojot, the supermarket chain aimed to maintain and strengthen its position in the market, ensuring customer satisfaction.
In the dynamic world of healthcare, hospitals, and medical facilities are constantly striving to provide the highest quality of care while managing intricate logistical operations. Facilities Management plays a crucial role in this pursuit, ensuring patient safety, satisfaction, and overall comfort during their stay. As the size and complexity of modern hospital chains increase, encompassing numerous departments, teams, and interconnected processes, managing these operations becomes even more challenging. Inefficient workflows and communication breakdowns can significantly impact patient care and safety. Emojot's Workflow Management solution offers a focused approach to tackle these challenges, streamlining processes and promoting effective communication across the organization. This case study explores how a hospital chain with nearly 800 beds has successfully implemented Emojot's solution to optimize its facilities management processes, ultimately enhancing patient care quality.
The digital era has changed the business landscape dramatically, placing an increased emphasis on customer-centricity and digital transformation. Small and medium-sized enterprises (SMEs) must understand the importance of these factors and adapt to stay competitive in the rapidly evolving market. Customer-centricity has become a critical differentiator for businesses across industries. A Deloitte study found that customer-centric companies are 60% more profitable than those that don’t prioritize customer experience. Moreover, a PwC report reveals that 32% of customers would stop doing business with a brand they love after just one bad experience. Digital transformation also plays a crucial role in business…
Have you ever attended a conference, seminar, or webinar where you had a burning question but didn’t get the chance to ask it? Or maybe you didn’t feel comfortable raising your hand or asking your question in front of a large audience. These situations can be frustrating, and many attendees end up feeling unheard or ignored. Fortunately, the Emojot Voice of Audience Solution is here to solve this problem.
The Emojot Voice of Audience Solution is a cutting-edge product that allows event organizers to capture audience feedback and questions in real-time. With this solution, attendees can use Emotion Sensor™ to submit their questions via a web or mobile app, which are then pushed to the panelists. This makes it easier for attendees to participate in events and feel heard, even if they’re not comfortable speaking up in front of a large audience.
Introduction The education industry is highly competitive, and it’s critical for institutions to engage with prospective students effectively. For a leading education provider offering a wide range of disciplines, this meant addressing a key issue that was causing them to miss out on potential students. The education provider’s call center played a crucial role in engaging with prospective students, but the manual processes in place were hindering its efficiency. The high volume of daily inquiries led to errors in recording and reporting data, prompting the institute to seek a solution for streamlining the call center operations and improving the overall…
Monitoring feedback can be challenging, especially when multiple customers are sharing their opinions simultaneously. However, neglecting customer feedback can lead to lower performance compared to companies that prioritize it. Emojot's Engagement Alerts solution aims to revolutionize this process by providing a way to monitor and address customer feedback effectively.
Gathering effective feedback from employees is critical for the growth and success of any company, as it enhances employee engagement and improves operational efficiency and productivity. However, it can be challenging to gather feedback from a diverse workforce, particularly when language barriers exist. In this article, we will discuss how an apparel manufacturing company overcame this challenge using the Emojot platform.
Are you considering investing in a SaaS solution for your business? If so, you might be wondering whether it’s better to opt for an all-in-one platform or a set of best-of-breed solutions. While both have their advantages, in this article, we’ll explore why an all-in-one SaaS platform might be the better choice for your business. First, let’s clarify what we mean by an all-in-one SaaS platform. Essentially, it’s a software solution that offers a range of features and functionalities that can serve multiple needs of your business. For example, an all-in-one SaaS platform might offer customer experience management tools, workflow…
The Covid-19 crisis has upended life as we knew it. Preparing for a “new normal”, one of USA’s largest automobile manufacturers, Fiat Chrysler Automobiles (FCA), has started to re-imagine the vehicle selling process. FCA is headquartered in Detroit, Michigan, and has more than 2600 dealerships across the United States. FCA has a culture of engaging with their dealership stakeholders in order to understand their on-the-ground realities when making strategic decisions. As the Covid-19 crisis forced businesses across the United States to shutter up, FCA has started to explore how they could adapt their vehicle selling processes in the “new normal”…
Data-driven insight is powerful, particularly in a crisis! People, businesses, and governments around the world are dealing with the paralyzing effect caused by the Covid-19 pandemic. These effects manifest and change daily! In such a significantly changing landscape, the need to understand the substantial impact of the crisis on companies is very important. The strategies and critical decisions that businesses adopt to deal with the impact on their corporate financial ‘health’ inevitably have an effect on the larger state and country economies. The San Francisco Bay Area’s Alliance of Chief Executives have weathered through 2 other major crises in their…
Having a restaurant doesn’t boil down to providing appetizing food but also providing a great service to your guests – it’s all about creating a customer experience that will generate repeat business for you in the long run. With an influx of technological advancements, modern dining has transformed into a new paradox of acting far beyond the physical experience. The use of mobile apps has begun driving everything from ordering, tracking, delivery, pick-up and opinion-sharing too. This shift puts your guests in the driver’s seat and your success is dependent on how you can maintain consistent customer engagement to create…
With the rapid growth of technologies, our lives continue to change extensively. Research has pointed out that technology adoption is the most powerful tool for organizations to maintain their competitive edge. The survival of an organization in the age of an evolving knowledge-based economy depends on how they improve their technological capabilities, across all business operations. Keeping this focus area in mind, organizations should develop and implement sufficient methodologies and modern technologies in the logistics field and integrate collaborative logistics processes to be even more competitive. A growing number of logistics organizations are pressurized to change their traditional management style…
With the acceleration of advanced technology in the world today, the field of patient experience has exploded. As population health efforts grow rapidly, efforts to engage patients about their own healthcare services have become a very popular concept. However, these two concepts – patient experience and engagement – seem disconnected. Although some healthcare professionals talk about engagement in health, they don’t improvise the essential experience of it. Yes, some of them do talk about patient experience but they sometimes forget to focus on an engagement mechanism that’s highly effective. What we refer to here is patient engagement that would help…
Wouldn’t it be great if technology could help your organization understand your customers’ feelings and step in to give you insights on which problem needs fixing, prevent you from doing something that’s not beneficial and point out the return on investment on what you’re doing right? Imagine yourself when a deadline is drawing near, and your software keeps giving you a tough time. Or, maybe you’re upset at your immediate boss and struggle to tell him/her how you feel about his treatment towards you. Imagine yourself when your customers complain about your products/services on social media and destroy the brand…
With the advancement of technology, a multitude of organizations across the globe have access to more data than ever before. This influx of data leads to a blind-sighted organizational approach. Organizational success cannot be achieved by simply a ‘more data’ factor. Instead, it can only be achieved by using the ‘right data’ at the ‘right time’. By using this approach, data is converted into ‘experience data’ to best-suit your organizational needs. Keeping this approach in mind we developed a new imperative –Emojot – a platform that uses Emotion Sensors™ to capture customer experience data coupled with versatile back-end capabilities to track…
Corporate executives often spend so much time mulling over figures, stressing over projections, and brainstorming with strategists that they forget the single most valuable source of information they have when it comes to expanding their enterprises: their customers. Especially during difficult times, ignoring your current clients’ feelings and opinions could be catastrophic for your company. Your existing patrons are a font of knowledge when it comes to your branding, products, design, customer service, and more. VOC, or “voice of consumer” technology captures this precious data and provides it to your company so you can act on it. Emojot’s platform has…
If you own or run an enterprise, you know that your customers are the bedrock of your business. The way they think and feel about your brand color every choice they make. Every time you design a new product, release an improved service, mock up an advertisement, write a press release, call a client, ship an order, or perform numerous other vital actions, you influence your customers’ perception of your brand. Of course, with this in mind, maintaining good relationships with your clients can start to seem monumentally overwhelming. Taking on this aspect of your business might leave you with…
We are all aware of the accusations made by Stormy Daniels to Donald Trump. Daniels is an adult-film actress who was on the radar of several mainstream news outlets in the initial days of the presidential campaign. During this period reporters from ABC, Fox News, the Daily Beast and Slate.com pursued a potentially explosive story stating that Daniels had allegedly had an affair with Trump in 2006, only a couple months after Trump’s wife, Melania, had given birth to their son, Barron. Daniel’s story included multiple sexual assault allegations against Trump and the controversy over his vulgar remarks on the…
For decades, Black Friday has loomed large in the retail world, as we discussed in the first in our series of blogs on this extraordinary shopping event. In fact, even the phrase “Black Friday” might conjure up images of long lines twisting around storefronts, crowds of people clustered in front of glass doors about to open, and masses of fast-moving shoppers rushing through aisles. In fact, many view this shopping event as an annual outing, and its attendance even outpaces that of popular amusement parks. According to U.S. News and World Report, “Americans spend more time shopping on Thanksgiving weekend…
Asiri Health, Sri Lanka’s foremost chain of hospitals and laboratories across the country, is happy to announce the extension of its 5-year partnership with Emojot, the customer-centric digital transformation platform, for a further three years.
In today's fast-paced digital world, businesses are in a constant search for platforms that offer both excellence and value. Leading the charge in customer-centric digital transformation is Emojot, which has recently been crowned with the esteemed “Best Value” Badge for 2023 by Capterra, one of the most recognized software and service review platforms in the industry.
The Smart Factory Revolution The concept of Smart Factories has…
Emojot worked closely with the client to develop the Smart Control Room Dashboards, which provide real-time visibility and control over the critical upstream processes. These dashboards cater to the specific needs of key areas in the upstream value chain, ensuring that the entire organization is aware of any potential risks and can take timely corrective action.
Mr. Buddhika Perera, Head of Group Human Resources at Dart…
Ms. Rochelle de Silva, Group Director of Marketing at Asiri…
