Ditch the Dull Surveys: Emojot – Your Way to CX Nirvana 

What if getting feedback was actually fun? That's where Emojot comes in. We ditch the boring questions and replace them with emojis and cool visuals that make sharing how your customers feel easy and enjoyable. Think smiley faces after a great purchase or frowning clouds if something went wrong.

Strategies for Managing Negative Reviews: Emojot’s ORM Solutions

In the age of online commerce, negative reviews can spell the difference between growth and stagnation. Addressing this pressing issue, Emojot offers state-of-the-art Online Reputation Management (ORM) solutions. This white paper delves into the challenges presented by negative feedback and presents Emojot's innovative strategies for effective management.

Redefining Social Listening in the Age of AI: An Introduction to Emojot’s SLT

In an age where digital conversations shape consumer perceptions, the tools used to monitor and interpret these conversations play a pivotal role. As social listening has matured, the intersection of this domain with Artificial Intelligence promises unprecedented insights. This paper introduces Emojot's SLT, a cutting-edge tool that represents the next generation of social listening.

Harnessing AI to Manage Your Online Reputation

In today's digital era, a brand's online reputation is pivotal to its success. Negative reviews can significantly influence consumer trust, making online reputation management tools indispensable. Emojot's ORM tool stands out, utilizing the robust capabilities of artificial intelligence (AI) to safeguard and enhance a brand's digital image.

Emojot’s Emoji Webinar – How Brands are Using Emojis and How You Can Too!

Below is Emojot’s webinar- How Brands are Using Emojis and How You Can Too! If you have any questions about the webinar please don’t hesitate to contact us, we’re happy to answer them for you. If you are interested in viewing the data behind the information given in the webinar, you can view through these links: Creation of the Emoji “Emojis are effective because they convey a universal emotion or feeling in a simple, concise manner” 75% of male emoji users and 84% of female emoji users say that emojis express their feelings more accurately than words. Emoji have come to embody a core aspect of living in a digital world that is visually driven, emotionally expressive, and obsessively immediate. “Emojis allow you to enter consumer-to-consumer conversations in an utterly unobtrusive, organic way.” 92% of online consumers use emojis Campaigns with purely emotional content performed about twice as well (31% vs.16%) as those with only rational content In other words, emoticons can still convey an emotion despite no cognition of seeing an actual face

Second Screens and Missed Opportunities

After a long day at the office, we’ve all felt that need to sit back, kick off our shoes, and watch our favorite TV series. Or so we think. How long into an episode does it take before you pull out your phone to send out a tweet or to check Facebook? Or maybe you might pull out your tablet to look up the actor you just saw, new TV series, or check email. This phenomenon, of consuming content on a primary device (a television) while simultaneously accessing contextual information on a second device (smartphone or tablet) is termed the “Second Screen”, and it’s something that has become increasingly popular. Do you use a second screen while watching tv? While second screen use can refer to video gaming as well, it’s most commonly associated with the use of televisions. It’s just something we do now, especially with the easy availability of devices and the abundance of content available online. If you are watching sports on the television, you will find it really easy to check player information, stats and leaderboards in real time online. You will also be interacting with friends and followers on Facebook or Twitter, sending messages and posts back and forth about the match you are watching. It’s an amazing level of integration and interaction between what you are watching, what you are accessing on demand, and who you share the experience with. Second screening is taking our consumption of entertainment content to a whole different level. In this case, however, the consumer is several steps ahead of the content producer in sophistication. How often do you share your experience on social media whilst watching tv? A Nielsen report in 2012 says that 84 percent of mobile owners use their tablet or smartphone while watching TV at least once […]

Emoji or Emojis? The debate that’s sweeping the internet

It’s a debate that’s sweeping the internet.  What is the plural of the word emoji? Some say it’s “emoji,” others say “emojis.” The word emoji comes from the Japanese words “e,” meaning picture and “moji,” meaning character. Following the rules of the Japanese language, there would be no “s” used to make the word plural.Did you know that the word emoji originated from Japan?  However, many English grammatical organizations have taken stands in favor of the plural “emojis.” Mark Allen, a board member of the American Copy Editors Society wrote in an email to The New York Observer, “when words enter English, we usually make them play by our rules, so I think ’emojis’ has the edge.” The Associated Press and seem to agree with Allen. Both sources have “emojis” listed as the plural of the word.How do you feel about using the word “emojis” as the plural of the word “emoji”? A study performed by in May of 2016 shows trends in searches for emoji pluralization. As of May, “emoji” was still the most popular pluralization, however “emoji” was trending steadily downward as “emojis” was trending upward. It looks like there is no concrete answer yet. Maybe time will tell, or maybe we will never know. Overall, what matters is which version of emoji plural you want to use.