CXM

Introduction An Asia-based hospital chain aimed to improve patient satisfaction by collecting and acting on patient feedback. Although the hospital had made significant improvements in its processes, its online presence didn’t reflect these positive changes. Emojot’s platform, with its highly configurable solutions for collecting feedback across multiple channels, provided the perfect solution to the hospital’s challenges. The Solution Emojot deployed its versatile Customer Experience Management (CXM) platform to address the hospital chain’s need for efficient feedback collection and management. The solution encompassed the following components: Results By utilizing Emojot’s platform, the hospital chain achieved significant improvements in patient feedback management…

Introduction A group of Veterinary Centers faced the challenge of having no visibility into the performance of their marketing channels, making it difficult to allocate marketing budgets effectively. The data relating to client referral channels, revenue, and customer satisfaction was spread across multiple internal systems, each having different formats. Emojot offered a comprehensive solution to tackle these challenges and optimize the Veterinary Centers’ marketing efforts. The Solution Emojot provided a customized solution leveraging its Customer Experience Management (CXM) platform to address the Veterinary Centers’ challenges, encompassing the following components: Results By implementing Emojot’s solution, the Veterinary Centers achieved significant improvements…