WFM

Simplify Your Recruitment Process with Emojot’s Applicant Tracking System

Introduction The Emojot has introduced an Applicant Tracking System (ATS) software solution to help organizations improve their hiring and recruitment processes. This solution is designed to automate administrative tasks, streamline interview scheduling, simplify job advertising, and send automated notifications to relevant parties involved in the recruitment process. By implementing this solution, organizations can make better hiring decisions and save time throughout the recruitment process. In this article, we will discuss the benefits of using the Emojot ATS and how it has helped the Emojot HR team. Our Solution Emojot’s ATS initiates the process by providing a URL for job applications that can be shared on multiple platforms, such as social media, job portals, company websites, newspapers, notice boards, and office locations. Candidates can visit the job application URL and view the relevant Emotion Sensor™ and submit their details seamlessly. Both Emojot ATS admins and candidates receive email notifications once an application is submitted. The ATS dashboard allows admins to view a list of candidates who have applied for a particular job and compare their responses to select potential candidates for interviews. The shortlisted, and rejected candidates receive email notifications as go forward in the recruitment process along with the ATS admins. Dynamic email templates with company branding and interview details will be sent to candidates, along with attachments and online meeting invitations when required. Meanwhile, the ATS enables the admin to put remarks when necessary. The Emojot ATS admins share the assignment with the shortlisted candidates as a URL embedded in the email. The assignment can customize based on the job vacancy and the candidate can submit the assignment with other relevant documents, images, and videos. Once the assignment is submitted, both Emojot ATS users and the candidates will notify via email. In the final stages, the ATS provides sending […]

Emojot Complaint Management Solution Overview

A complaint management solution is essential for any business that wants to ensure customer satisfaction and maintain a positive brand image. In this blog article, we will discuss Emojot’s complaint management solution, which uses the Emojot Workflow Management (WFM)  platform to power up any type of complaint management scenario. Firstly, let’s define what a compliant management solution is. A complaint management solution is a set of tools, processes, and workflows that enable businesses to manage and resolve customer complaints effectively. It involves recording, tracking, and analyzing complaints to identify underlying issues and implement corrective measures. Emojot-compliant management solution is a comprehensive system that provides businesses with the tools they need to manage and resolve customer complaints quickly and efficiently. The solution is configured on Emojot’s WFM platform, which provides a robust workflow engine, making it highly customizable. The WFM software is a powerful tool that enables businesses to design and implement complex workflows easily. With Emojot’s complaint management solution, businesses can create custom workflows to suit their specific complaint management needs. This flexibility ensures that the solution can be tailored to meet the unique requirements of any business. In addition to the WFM platform, Emojot compliant management solution comes with a range of available features that are available in most complaint management solutions. These features include: In conclusion, Emojot compliant management solution is a powerful tool that enables businesses to manage and resolve customer complaints effectively. With the Emojot WFM software as its foundation, businesses can customize and configure the solution to meet their specific complaint management needs. With the addition of general features such as omnichannel support, ticket management, prioritization, reporting and analytics, integration with other systems, and Automated reach-back capability Emojot compliant management solution is a comprehensive solution that can help businesses improve their customer satisfaction and maintain […]

Empowering SMEs with Complaint Management Solutions and Workflow Management Platforms for Customer-Centric Digital Transformation

Introduction Customer satisfaction is a key element in the success of small and medium-sized enterprises (SMEs). In an increasingly competitive business environment, SMEs must prioritize customer-centric digital transformation initiatives to stay ahead. One crucial aspect of this transformation is the implementation of an efficient complaint management solution supported by a powerful workflow management platform. In this blog article, we will discuss the importance of these solutions for SMEs and how they can contribute to customer-centric digital transformation initiatives. The Importance of Complaint Management Solutions for SMEs An effective complaint management solution provides SMEs with the ability to record, track, and analyze customer complaints, helping them identify underlying issues and implement corrective measures. By resolving customer complaints promptly and efficiently, SMEs can improve customer satisfaction, maintain a positive brand image, and foster long-term customer loyalty. Leveraging Workflow Management Platforms for Digital Transformation A workflow management platform is a powerful tool that allows SMEs to design, implement, and manage complex workflows for their complaint management system. By utilizing such a platform, businesses can create custom workflows tailored to their unique complaint management needs, ensuring that the solution is flexible and adaptable. Workflow management platforms also facilitate seamless integration with other systems, such as CRM or ERP systems, providing a comprehensive view of customer interactions. This integration allows SMEs to gain valuable insights into their customers’ experiences and improve their overall customer-centric digital transformation initiatives. Incorporating Emojot into Your Customer-Centric Digital Transformation Strategy While there are several workflow management platforms available, Emojot stands out as a highly customizable and efficient solution for SMEs. Emojot’s Workflow Management (WFM) platform offers a robust workflow engine, enabling businesses to create custom workflows for various complaint management scenarios. Emojot’s solution also includes key features such as omnichannel support, ticket management, prioritization, automatic assignment, automated reach-back capability, reporting […]