The Airline Customer Satisfaction Survey is a comprehensive feedback mechanism designed to measure and evaluate the level of satisfaction and experience passengers have with an airline’s products and services. The design of this Emotion Sensor™ is specifically focused on capturing passengers’ feedback on their emotional states throughout their flight. The subsequent questions are carefully crafted to mirror the range of emotions expressed by passengers, demonstrating a genuine understanding and acknowledgment of their reactions. The goal is to establish effective communication that validates and values passengers’ emotional responses.
