In today’s fast-paced world, simply knowing what your customers think isn’t enough. If you really want to deliver standout experiences, you need to understand how they feel. That’s where emotion sensing comes in—it’s like having a superpower that lets you…
Executive Summary In the sustainable wastewater treatment industry, maintaining high levels of customer satisfaction is vital for fostering trust and loyalty. A leading wastewater treatment service provider in Sri Lanka, it sought to enhance customer feedback processes to ensure a…
In today’s fast-paced business environment, understanding customer needs and preferences is crucial for delivering exceptional experiences and driving sustained growth. However, one significant barrier that many organizations face is survey fatigue. This phenomenon not only diminishes the quality of customer…
In today’s data-driven landscape, surveys play a pivotal role in collecting feedback, enhancing services, and making informed decisions. However, when surveys are overused or poorly executed, they can lead to survey fatigue—a condition where respondents become disengaged, resulting in lower-quality…
In today’s rapidly evolving market, businesses must prioritize customer-centricity to remain competitive and relevant. Building a customer-first culture goes beyond simply offering excellent customer service—it requires embedding the customer’s perspective into every aspect of the organization. This comprehensive article explores…
In today’s world, putting your customers first isn’t just a good idea—it’s a must for any business that wants to thrive. Customer centricity means focusing on your customers’ needs and making sure their feedback shapes everything you do. Luckily, Emojot’s…
GITEX 2024’s theme, “The Future of Everything,” highlights the transformative role of technology in shaping our world. Emojot’s Holistic Customer Experience Management (HCXM) solution aligns perfectly with this vision, offering businesses a future where customer experiences are hyper-personalized, empathetic, and…
FOR IMMEDIATE RELEASE Colombo, Sri Lanka – Emojot, a global leader in artificial intelligence (AI)-powered customer experience management, has announced a strategic leadership restructuring alongside securing a strategic investment from the United States (US). Both of these initiatives are aimed…
In today’s fashion retail world, offering a seamless and personalized shopping experience is crucial. Customers expect more than just stylish outfits—they want a positive, engaging experience from start to finish. However, many retailers struggle with capturing real-time feedback and effectively…
At Emojot, I had the opportunity to witness firsthand how technology can significantly uplift customer service standards in the banking sector. Emojot’s collaboration with one of Sri Lanka’s top commercial banks to deploy a state-of-the-art Customer Complaint Management System is…