Blogs

Revolutionizing Visitor Management: Emojot’s Visitor Management Solution

A Visitor Management Solution is an essential tool that assists organizations in managing and monitoring visitors within their premises. Emojot’s Visitor Management Solution is a comprehensive solution that helps organizations simplify their appointment and visitor management processes. The system provides a seamless experience for both hosts and visitors, enhancing efficiency and improving security.

The Power of Online Reputation Management (ORM) for Your Business

In today’s highly digitized world, the online reputation of your business is crucial to its success. Providing quality products or services is no longer enough; you must also actively manage and maintain a positive online reputation. Online Reputation Management (ORM) is a process that helps you monitor, manage, and maintain your online perception by responding to negative comments, gaining positive reviews, and monitoring brand mentions. ORM is important because it can make or break your business. Consumers rely heavily on online reviews when making purchase decisions. As per Gartner, 78% of buyers check reviews before making a purchase. Having just a few bad reviews can drive away potential customers, and it can take several positive reviews to regain their trust. ORM strategies can help improve local search rankings and demonstrate customer-centricity by understanding and addressing customer needs. Emojot has an ORM platform that can assist businesses in managing their online reputation. It provides features such as review management, review automation, reputation monitoring, and search engine optimization. Emojot’s customizable response templates for positive and negative reviews, multi-site review listings monitoring with sentiment analysis indicators, and AI-based review response suggestions make it easy to manage your online reputation effectively. In conclusion, ORM is critical for businesses to thrive in today’s highly competitive marketplace. Emojot’s ORM platform can help businesses manage their online reputation effectively, resulting in increased customer loyalty, brand awareness, and revenue. Don’t leave your online reputation to chance; start managing it today with Emojot. With ORM, you can build trust and credibility among potential customers, protect your brand from negative publicity, and stay ahead of your competitors.

The Role of Engagement Alerts in Enhancing Brand Reputation and Customer Satisfaction 

In the modern world, companies must focus on satisfying their customers to achieve success. This involves not only gathering feedback but also addressing any issues that arise, particularly when customers express dissatisfaction. Neglecting customer feedback can harm a company's performance while prioritizing it can give a competitive advantage.   According to a study conducted by McKinsey, customer satisfaction has a direct impact on revenue growth, customer loyalty, and overall business performance[1]. Therefore, it is crucial for businesses to invest in tools and technologies that help them monitor and address customer feedback efficiently. Hence, Engagement Alerts have become a crucial tool for any organization that wants to improve its engagement and retention.

How a Manufacturing Company Leveraged Comment-Based Feedback Analysis for Workplace Improvement

Employee feedback is crucial for fostering a thriving work environment, particularly in the Manufacturing sector, which depends on satisfied and engaged employees. A recent case study saw a Manufacturing firm harnessing the Emojot platform to collect and analyze comment-based responses, gaining valuable insights into staff concerns and improvement areas. This case study delves into their Emojot usage, the insights gleaned, and the resulting workplace enhancements.

Embracing Customer-Centric Digital Transformation: A Must for SMEs in Today’s Competitive Landscape

The digital era has changed the business landscape dramatically, placing an increased emphasis on customer-centricity and digital transformation. Small and medium-sized enterprises (SMEs) must understand the importance of these factors and adapt to stay competitive in the rapidly evolving market. Customer-centricity has become a critical differentiator for businesses across industries. A Deloitte study found that customer-centric companies are 60% more profitable than those that don’t prioritize customer experience. Moreover, a PwC report reveals that 32% of customers would stop doing business with a brand they love after just one bad experience. Digital transformation also plays a crucial role in business success. According to the International Data Corporation (IDC), worldwide spending on digital transformation technologies will reach a staggering $2.3 trillion in 2023. SMEs must invest in digital transformation initiatives to keep up with customer demands and market trends. To embrace customer-centric digital transformation, SMEs should consider the following strategies: Focus on Customer Experience Management (CXM): Collecting and analyzing real-time customer feedback is vital for understanding customer satisfaction levels and identifying areas for improvement. Effective CXM helps businesses enhance overall customer experiences and fosters long-term customer relationships. Prioritize Online Reviews Management (ORM): With 88% of consumers trusting online reviews as much as personal recommendations, according to a BrightLocal survey, ORM has become essential for maintaining a positive online reputation and attracting new customers. Implement Customer Success Management (CSM): Optimizing customer relationships drive customer advocacy and sustains corporate growth. Bain & Company found that a 5% increase in customer retention can lead to a 25% to 95% increase in profits. Streamline Workflow Management: Efficient workflows improve team productivity and reduce manual intervention. By automating processes such as complaints management and visitor management, businesses can focus more on their customers. Engage in Employee 360-Degree Performance Management: Engaged employees are vital for a customer-centric […]

Why an All-In-One SaaS Platform is the Ultimate Solution for Your Business!

Are you considering investing in a SaaS solution for your business? If so, you might be wondering whether it’s better to opt for an all-in-one platform or a set of best-of-breed solutions. While both have their advantages, in this article, we’ll explore why an all-in-one SaaS platform might be the better choice for your business. First, let’s clarify what we mean by an all-in-one SaaS platform. Essentially, it’s a software solution that offers a range of features and functionalities that can serve multiple needs of your business. For example, an all-in-one SaaS platform might offer customer experience management tools, workflow management capabilities, and email marketing features all in one package. On the other hand, best-of-breed solutions are specialized software tools that are designed to excel in a particular area. For example, you might use one best-of-breed solution for customer experience management, another for workflow management, and a third for email marketing campaigns. So, why might an all-in-one SaaS platform be the better choice? Here are a few reasons to consider: Seamless integration Seamless integration When you opt for an all-in-one SaaS platform, you get a set of tools that are designed to work together seamlessly. That means you don’t have to worry about compatibility issues or integrating data from one tool to another. Instead, you can focus on using the tools to run your business. Lower costs Investing in multiple best-of-breed solutions can be expensive. Each tool typically comes with its own subscription fee, and you might also need to pay for integration services to get them all working together. With an all-in-one SaaS platform, you can often get all the tools you need for a lower overall cost. Easier to manage Having multiple best-of-breed solutions can also make things more complicated from a management perspective. You might need to […]

How Emojot Works for Restaurants

Having a restaurant doesn’t boil down to providing appetizing food but also providing a great service to your guests – it’s all about creating a customer experience that will generate repeat business for you in the long run. With an influx of technological advancements, modern dining has transformed into a new paradox of acting far beyond the physical experience. The use of mobile apps has begun driving everything from ordering, tracking, delivery, pick-up and opinion-sharing too. This shift puts your guests in the driver’s seat and your success is dependent on how you can maintain consistent customer engagement to create a long-lasting emotional connection with them. According to Deloitte’s restaurant customer experience survey, 60% of guests said a positive experience will cause them to dine at the restaurant more frequently. So, it pretty much depends on having a feasible customer experience strategy. A strategy that would yield beneficial results to your customers and the growth of your restaurant as well. Do you think creating a positive experience will make guests dine more at the restaurant? As a restaurant owner, you should primarily think of what your guests truly want. And, we know this can be a challenging task with an influx of guests visiting your restaurant day in and day out. But it is important to action upon this. With the basis of restaurant competition evolving during this day and age, it is important to hear your customers out and drive factors that help in achieving your restaurant’s mission – menu, taste, price, convenience, staff and safety. And that too by using a user-friendly method that can engage your guests in real-time and generate information. Information that would empower you to initiate best decision-making practices. This gold-mine of information is what we refer to as data. Data that can be […]

10 Tips to Setting up a Voice of the Employee (VoE) Program

Employee engagement happens to be one of the buzz words in today’s corporate world. But do people really understand what it means? I don’t know for sure but, one thing I know is that it is one of the most interesting yet tough to attain aspects in management. Organizations are definitely starting to realize the importance and need for a happier and engaged workplace with the rising number of millennials entering the workforce. Well, It makes sense as to why there is so much hype about engaging employees at the workplace as according to the Bureau of National Affairs, US businesses lose $11 billion annually as a result of employee turnover. And Among the 1,500 employees, only 29% are fully engaged and 26% are disengaged. Almost half (45%) are partially engaged. There are many aspects that make an organization successful. Cutting edge products and services, innovative strategies, new technologies etc but there is one thing that overpowers all of these factors and goes on to create long-lasting competitive advantage which in return impacts ROI. That is undoubtedly the employees of an organization. Employees are the heart of an organization and many research studies have proven that there is a direct positive correlation between organizational performance and engaged employees. As Andrew Carnegie very correctly pointed out “You must capture the heart of a supremely able man before his brain can do its best.” I personally like to define employee engagement as the emotional commitment an employee has towards their organization and its goals. There are tons of ways in which an organization can engage their employees, but it’s important to find the right techniques which go in line with your organizational culture. Here are 10 tips that may help engage your employees better, this is based on the Ten C’s model […]

VOC Defined: Why Customers’ Feelings Matter

No business can function without its customers. Your clientele are the cornerstone of your company. Their satisfaction makes or breaks your profits, brand, reputation, and, ultimately, survival as an enterprise. You probably already realize that communicating effectively with your clients and fully understanding their feedback is a vital part of keeping your company thriving, but how can you go about this? Most customers never share their opinions with companies, and those who do tend to be either enthusiastically happy or (unfortunately more often) absolutely exasperated. Of course, you can attempt to send out a lengthy email questionnaire or badger your clients to answer “just a few questions” over the phone, but only a small percentage of your consumer base is likely to take these surveys very seriously. The solution to your customer satisfaction conundrum does, in fact, exist, but you may not have yet encountered this emerging technology. Perhaps you’ve heard the term “voice of customer” bandied about at conferences or in advertisements, but do you know what this actually means? As it goes with many great advances, many businesses don’t yet understand the value of “voice of consumer” tools, or even know what these burgeoning applications are, but they soon will. Becoming an early adopter in this area could have a serious impact on your company’s future. At Emojot, we use “voice of consumer,” or VOC technology to help our clients flourish in this twenty-first century business atmosphere. In the following blog, we define this term and explain why your customers’ feelings matter so much to your enterprise. Vital Components of VOC Before we expound any further on the benefits of VOC, we should first fully describe what it is. Business Dictionary defines it as “collective insight into customer needs, wants, perceptions, and preferences gained through direct and indirect […]

How Emojot Works for Logistics?

With the rapid growth of technologies, our lives continue to change extensively. Research has pointed out that technology adoption is the most powerful tool for organizations to maintain their competitive edge. The survival of an organization in the age of an evolving knowledge-based economy depends on how they improve their technological capabilities, across all business operations. Keeping this focus area in mind, organizations should develop and implement sufficient methodologies and modern technologies in the logistics field and integrate collaborative logistics processes to be even more competitive. A growing number of logistics organizations are pressurized to change their traditional management style – operationally and organizationally – to a more robust, integrated system that will help increase speed of information flow for rapid decision-making practices. To reach this goal, organizations should invest on new information and communication technologies. Essentially, the type of technologies that would provide vital information such as customer feedback/customer sentiment at their fingertips. The type of information that would help them understand customer satisfaction levels with the services they provide. This information can certainly be generated by a simple, yet effective customer engagement platform. A solution that follows an effective customer engagement process that would primarily act as the voice of your customers – across all your logistics business operations. And most importantly a solution that uses something as simple as an ‘Emotion Sensors™’ that can be used across all digital platforms – be it a Kiosk, Email, Whatsapp, Viber etc.  Wouldn’t it be thrilling to know how your customers felt about the efficiency of your services? Or, wouldn’t it be even more thrilling to understand which of your services require improvements, and that too straight from the horse’s mouth? We know that Emojot’ voice of customer solution not only has the ability to translate into an effective customer […]