Are you struggling to manage your business’s online reputation? Are negative reviews and comments hurting your brand’s image? Emojot‘s Online Reviews Management (ORM) product can help you effectively monitor and manage your online reputation, ensuring that your brand’s image remains positive and strong.
Emojot’s ORM product is a cost-effective and easy-to-deploy SaaS solution that offers a range of features designed to help you manage your online reputation with ease. In this blog, we’ll take a closer look at some of the key features of Emojot’s ORM product and how they can benefit your business.
Response Management
Emojot’s ORM product offers a comprehensive response management feature that allows you to easily monitor and respond to reviews on over 40 standard review listing sites. This means that you can quickly and easily respond to individual reviews, addressing any concerns or issues that customers may have raised.
The sentiment analysis feature of Emojot’s ORM product is particularly useful, as it allows you to get a sense of the overall sentiment of each review. This can help you to identify trends and address any issues that may be affecting your business’s online reputation.
Configurable response templates and AI-driven response suggestions are also available, allowing you to quickly and easily respond to reviews with a professional and thoughtful response. Daily review alert emails with sentiment breakdowns ensure that you are always up-to-date with your business’s online reputation.
Machine Learning-based review categorization is another useful feature of Emojot’s ORM product. This allows you to categorize reviews based on specific criteria, such as product or service type, and configure alerts based on those categories. This can help you to stay on top of any issues or concerns that may be affecting your business’s reputation.
Ticket creation and management processes, as well as competitor analysis and bulk response with rules for automation, are also available with Emojot’s ORM product, providing you with a complete solution for managing your online reputation.
Review Insights
Emojot’s ORM product also provides comprehensive drill-down and trend analytics, allowing you to gain valuable insights into your business’s online reputation. Multi-location and multi-channel rolled-up analytics provide a high-level view of your business’s overall reputation, while drill-down analytics allow you to get more granular insights into specific aspects of your online reputation.
These insights can be used to identify trends and patterns in your business’s online reputation, allowing you to address any issues or concerns that may be affecting your brand’s image. By staying on top of your business’s online reputation, you can ensure that your brand remains strong and positive.
Competitor Analysis
Emojot ORM integrates a comprehensive competitor analysis directly into the tool, furnishing you with a potent feature for evaluating your brand’s online review performance concerning your competitors.
With this feature, you gain a holistic view of your performance, affording a thorough comprehension of your standing in comparison to your competitors. This high-level analysis enables you to ascertain your position within the market. Furthermore, it equips you with the ability to delve deeply into your performance across specific review channels. Emojot ORM extends beyond mere static comparisons, permitting continuous tracking of your performance trends over time, thereby enabling effective adaptation to the ever-evolving market dynamics.
Nonetheless, Emojot ORM’s competitor analysis strength doesn’t stop here. It incorporates AI-based recommendations, harnessing artificial intelligence to yield insights into customer preferences and furnish strategic recommendations for performance enhancement. These AI-driven insights are not solely informative but also actionable and oriented toward strategic decision-making.
Emojot ORM elevates competitor analysis to a granular level by assessing sentiment indexes based on review categories. This meticulous approach assists in pinpointing both strengths and weaknesses within specific focus areas.
Review Request Campaigns
Emojot’s ORM product also offers review request campaigns, allowing you to proactively solicit reviews from your customers. Email campaigns with audience segmentation and SMS campaigns with audience segmentation make it easy to target specific groups of customers and request reviews from them.
Targeted review requests with CSAT sensors allow you to collect feedback from customers in a structured and organized manner, making it easier to address any issues or concerns that may be affecting your online reputation. By proactively soliciting reviews, you can help to ensure that your brand’s image remains positive and strong.
Conclusion
In today’s digital age, online reputation management is more important than ever before. Negative reviews and comments can quickly damage a brand’s image, while positive reviews can help to build trust and credibility with potential customers. Emojot’s Online Reviews Management (ORM) product offers a cost-effective and easy-to-deploy solution for managing your business’s online reputation.
With features such as response management, review insights, and review request campaigns, Emojot’s ORM product provides a complete solution for managing your online reputation. By staying on top of your business’s online reputation, you can ensure that your brand remains strong and positive, helping to drive growth and success for your business.
Want to explore more? Share your details to schedule a personalized demo with one of our product experts and experience our solution in action!