VOC

Empowering SMEs with Complaint Management Solutions and Workflow Management Platforms for Customer-Centric Digital Transformation

Introduction Customer satisfaction is a key element in the success of small and medium-sized enterprises (SMEs). In an increasingly competitive business environment, SMEs must prioritize customer-centric digital transformation initiatives to stay ahead. One crucial aspect of this transformation is the implementation of an efficient complaint management solution supported by a powerful workflow management platform. In this blog article, we will discuss the importance of these solutions for SMEs and how they can contribute to customer-centric digital transformation initiatives. The Importance of Complaint Management Solutions for SMEs An effective complaint management solution provides SMEs with the ability to record, track, and…

The Power of Online Reputation Management (ORM) for Your Business

In today’s highly digitized world, the online reputation of your business is crucial to its success. Providing quality products or services is no longer enough; you must also actively manage and maintain a positive online reputation. Online Reputation Management (ORM) is a process that helps you monitor, manage, and maintain your online perception by responding to negative comments, gaining positive reviews, and monitoring brand mentions. ORM is important because it can make or break your business. Consumers rely heavily on online reviews when making purchase decisions. As per Gartner, 78% of buyers check reviews before making a purchase. Having just…
The History of Emovyz Powered by Emojot

The History of Emojot

A Play by Play of the Company’s Vision, its Earliest Inception, and a WIP Towards a Continuous Mission in the Technology Space There is always a distinct history behind any organization – how it began, its first steps, important milestones achieved and the people who have worked towards making its initial vision a reality. Our vision which eventually became a reality was Emojot – a company that has grown remarkably over the past few years. So, sip on a cup of coffee (or tea if you like!) as we take you through a stroll down memory lane on how it…

Brand communication and emojis converge

A University of Pennsylvania study notes that, “70% of communication is body language, 23% is voice tone and inflection, and only 7% is your spoken words!” (Source). Text based communication from email to texting created many challenges – until ‘smileys’ – now commonly called ‘emojis’, became popular. Tyler Schnoebelen, a linguistics Ph.D. from Stanford, explains how if we are talking to someone face to face, we don’t need another way to express “I’m smiling” because it would presumably be visible (NYMAG). But take away that added layer of interaction, and then you are missing something important in communication. It all…