Intelligence

Emojot Powers the Weekly Business Temperature of COVID-19 Impact on Silicon Valley Companies

Data-driven insight is powerful, particularly in a crisis! People, businesses, and governments around the world are dealing with the paralyzing effect caused by the Covid-19 pandemic. These effects manifest and change daily! In such a significantly changing landscape, the need to understand the substantial impact of the crisis on companies is very important. The strategies and critical decisions that businesses adopt to deal with the impact on their corporate financial ‘health’ inevitably have an effect on the larger state and country economies. The San Francisco Bay Area’s Alliance of Chief Executives have weathered through 2 other major crises in their…

The Importance of Providing “Great Customer Service”

In any business; restaurants, coffee shops, bakeries, cafes, it’s very important to know how customers perceive you and your products. This is because you would want to create a good impression so you can easily get these people to buy from you. According to a study conducted by Conversion, 54% of millennials said they stopped doing business because of poor customer service. Additionally, 50% of Gen Xers and 52% of baby boomers felt the same way.  Any business requires customer engagement, customer loyalty and customer satisfaction to enhance its growth. I doubt that anyone gets up in the morning to say, “I’m going to provide…

World Emoji Day

In case you missed it, World Emoji Day was July 17th. Yes, in a world where there is an official “day” for just about everything, World Emoji Day is the one day of the year where one is encouraged to go overboard to promote the use of that beloved emojis and spread the enjoyment that they bring to our lives. The first emoji was created in 1999 in Japan by Shigetaka Kurita, an engineer working on NTT DoCoMo’s i-mode mobile Internet platform. He was inspired by TV weather forecast symbols, Chinese characters, street signs, and Manga style comics that used stock…

Speaking in Pictures – Emojis, Emoticons and Emotions

The days of communicating with each other using plain old text alone are long gone. Plain text never was quite enough for us. Even in the good old days of Nokia 3310s and a 160 character SMS limit, we’d still find a way to string characters together to form images. It’s the way we are built. We are visual creatures. 30% of our brains are engaged in processing visual information and this has resulted in 63% percent of social media being made up of images. We just connect with images better, whether they are worth a thousand words or are…