Introduction A group of Veterinary Centers faced the challenge of having no visibility into the performance of their marketing channels, making it difficult to allocate marketing budgets effectively. The data relating to client referral channels, revenue, and customer satisfaction was spread across multiple internal systems, each having different formats. Emojot offered a comprehensive solution to tackle these challenges and optimize the Veterinary Centers’ marketing efforts. The Solution Emojot provided a customized solution leveraging its Customer Experience Management (CXM) platform to address the Veterinary Centers’ challenges, encompassing the following components: Results By implementing Emojot’s solution, the Veterinary Centers achieved significant improvements in marketing channel visibility and budget allocation optimization: Conclusion Emojot’s customized CXM solution proved invaluable for the group of Veterinary Centers, enabling them to gain insights into marketing channel performance, customer satisfaction, and revenue data. By consolidating disparate data sources and providing real-time dashboards with drill-down capabilities, Emojot empowered the Veterinary Centers to optimize their marketing budget allocations and drive better ROI. With Emojot’s innovative technology, businesses across various industries can transform their marketing efforts and make more informed decisions.
Introduction Customer satisfaction is a key element in the success of small and medium-sized enterprises (SMEs). In an increasingly competitive business environment, SMEs must prioritize customer-centric digital transformation initiatives to stay ahead. One crucial aspect of this transformation is the implementation of an efficient complaint management solution supported by a powerful workflow management platform. In this blog article, we will discuss the importance of these solutions for SMEs and how they can contribute to customer-centric digital transformation initiatives. The Importance of Complaint Management Solutions for SMEs An effective complaint management solution provides SMEs with the ability to record, track, and analyze customer complaints, helping them identify underlying issues and implement corrective measures. By resolving customer complaints promptly and efficiently, SMEs can improve customer satisfaction, maintain a positive brand image, and foster long-term customer loyalty. Leveraging Workflow Management Platforms for Digital Transformation A workflow management platform is a powerful tool that allows SMEs to design, implement, and manage complex workflows for their complaint management system. By utilizing such a platform, businesses can create custom workflows tailored to their unique complaint management needs, ensuring that the solution is flexible and adaptable. Workflow management platforms also facilitate seamless integration with other systems, such as CRM or ERP systems, providing a comprehensive view of customer interactions. This integration allows SMEs to gain valuable insights into their customers’ experiences and improve their overall customer-centric digital transformation initiatives. Incorporating Emojot into Your Customer-Centric Digital Transformation Strategy While there are several workflow management platforms available, Emojot stands out as a highly customizable and efficient solution for SMEs. Emojot’s Workflow Management (WFM) platform offers a robust workflow engine, enabling businesses to create custom workflows for various complaint management scenarios. Emojot’s solution also includes key features such as omnichannel support, ticket management, prioritization, automatic assignment, automated reach-back capability, reporting […]
While many organizations may realize the importance of employee engagement, it appears that they continue to achieve little in the way of improving it. In fact, a 2017 report released by Gallup shows that only 33% of U.S. employees feel engaged. If that isn’t bad enough, the worldwide engagement rate is even lower – a dismal 15%. So why is this so low? While there are many factors at play, one major contributing factor is that the surveys used to measure engagement are infrequent and often very generic. That being said, let’s look at five reasons why employee engagement surveys need to be a continuous process. 1. Progress Needs to be Monitored Gallup explains that “Many companies simply conduct an annual survey…but they don’t sufficiently follow up. This has never worked and will never work. It’s not what our most successful clients do.” In other words, checking up on engagement once a year may help measure annual milestones, but it doesn’t give employers a chance to see how engagement is evolving for the other 364 days. Consequently, employee engagement could plummet, and nobody will know that there’s a problem until a full year later. During that time, it’s safe to say that people will have left the organization or lowered their productivity. 2. Workforce Changes As older employees leave the workforce, members of the younger generation inevitably take over; however, different age groups have different needs. What may have kept someone in their 50s engaged isn’t necessarily going to work for a person in their 20s. Case in point, baby boomers valued loyalty and job security. It wasn’t uncommon – even expected – for these individuals to stay with a company for decades. Millennials, on the other hand, want a job that offers autonomy and flexibility for things like vacations. […]
The Emojot’s Emotion Sensor™ played a vital role in conducting a survey aimed at promoting International Women’s Day 2023 and raising awareness about relevant subjects. Its purpose was to collect data regarding people’s emotional reactions to topics related to women’s rights and gender equality. The Emotion Sensor™ was meticulously designed with captivating aesthetics and visually pleasing themed emojis, aiming to elicit valuable feedback from users. By combining attractive visuals and a cohesive presentation, the Emotion Sensor™ strives to grab users’ attention and provide a positive and immersive experience.
Are you struggling to manage your business’s online reputation? Are negative reviews and comments hurting your brand’s image? Emojot‘s Online Reviews Management (ORM) product can help you effectively monitor and manage your online reputation, ensuring that your brand’s image remains positive and strong. Emojot’s ORM product is a cost-effective and easy-to-deploy SaaS solution that offers a range of features designed to help you manage your online reputation with ease. In this blog, we’ll take a closer look at some of the key features of Emojot’s ORM product and how they can benefit your business. Response Management Emojot’s ORM product offers a comprehensive response management feature that allows you to easily monitor and respond to reviews on over 40 standard review listing sites. This means that you can quickly and easily respond to individual reviews, addressing any concerns or issues that customers may have raised. The sentiment analysis feature of Emojot’s ORM product is particularly useful, as it allows you to get a sense of the overall sentiment of each review. This can help you to identify trends and address any issues that may be affecting your business’s online reputation. Configurable response templates and AI-driven response suggestions are also available, allowing you to quickly and easily respond to reviews with a professional and thoughtful response. Daily review alert emails with sentiment breakdowns ensure that you are always up-to-date with your business’s online reputation. Machine Learning-based review categorization is another useful feature of Emojot’s ORM product. This allows you to categorize reviews based on specific criteria, such as product or service type, and configure alerts based on those categories. This can help you to stay on top of any issues or concerns that may be affecting your business’s reputation. Ticket creation and management processes, as well as competitor analysis and bulk response […]
One of the key features of Emojot's Emotion Sensors™ is skip-logic. This feature allows for the customization of the sensor's behavior based on the data it collects, which helps to eliminate unnecessary steps and ensure that only relevant information is processed. This not only improves the accuracy and reliability of the sensor but also helps to optimize its performance. Additionally, skip logic can be used to streamline the data collection process and make it more user-friendly, which can ultimately lead to greater user satisfaction.
Introduction A $1B B2B software company was facing challenges in tracking the “health” of their customer accounts. The company’s data points were scattered across multiple internal platforms, with some critical data points not available in any internal systems. This led to difficulties in performing root-cause analysis for underperforming client accounts. To overcome these challenges, the company turned to Emojot’s Customer Success Management (CSM) platform. The Solution Emojot customized its cutting-edge CSM platform to address the software company’s business challenges. The solution included: RPA Agent-Based ETL Model: Emojot utilized Robotic Process Automation (RPA) to extract, transform, and load (ETL) data from various sources into a unified NoSQL data storage. This process enabled efficient data retrieval and consolidation of disparate data points. Custom Scoring and Health Score Formula: Emojot’s CSM platform facilitated the creation of quantifiable data fields with custom scoring, allowing the software company to define their unique customer health score formula. This helped to accurately evaluate the overall health of customer accounts. Emojot Emotion Sensors™: To capture data points not available in any internal systems, Emojot Emotion Sensors™ were employed. These sensors effectively gathered vital information necessary for comprehensive customer health assessment. Real-Time Dashboard with Drill-Down Capabilities: Emojot provided the software company with a real-time, drag-and-drop dashboard, allowing for in-depth analysis of customer health factors. This dashboard supported root-cause analysis by enabling the company to identify fluctuations in customer health scores. Results With Emojot’s CSM platform, the software company experienced significant improvements in customer account management. The key results included: Improved Visibility: The platform provided a clear and comprehensive view of customer account health, enabling proactive decision-making and actions. This allowed the company to address potential issues before they escalated. Real-Time Root-Cause Analysis: Emojot’s CSM platform enabled the software company to monitor fluctuations in customer health factors in real time. […]
