Case Studies

Emojot Transforms Patient Feedback Management and Boosts Online Reputation for an Asian Hospital Chain

Introduction An Asia-based hospital chain aimed to improve patient satisfaction by collecting and acting on patient feedback. Although the hospital had made significant improvements in its processes, its online presence didn’t reflect these positive changes. Emojot’s platform, with its highly configurable solutions for collecting feedback across multiple channels, provided the perfect solution to the hospital’s challenges. The Solution Emojot deployed its versatile Customer Experience Management (CXM) platform to address the hospital chain’s need for efficient feedback collection and management. The solution encompassed the following components: Results By utilizing Emojot’s platform, the hospital chain achieved significant improvements in patient feedback management and their online presence: Conclusion The Emojot CXM platform proved to be a valuable tool for the Asian hospital chain, enabling them to efficiently collect patient feedback, improve internal processes, and boost its online reputation. By directing positive respondents to Google review pages and alerting staff to negative feedback, the hospital experienced significant improvements in patient satisfaction and their Google ratings.  Emojot’s innovative solutions cater to a wide range of needs, making it an indispensable asset for businesses across various industries. Want to explore more? Share your details to schedule a personalized demo with one of our product experts and experience our solution in action!

Emojot Empowers Veterinary Centers with Marketing Channel Insights and Drives ROI Optimization

Introduction A group of Veterinary Centers faced the challenge of having no visibility into the performance of their marketing channels, making it difficult to allocate marketing budgets effectively. The data relating to client referral channels, revenue, and customer satisfaction was spread across multiple internal systems, each having different formats. Emojot offered a comprehensive solution to tackle these challenges and optimize the Veterinary Centers’ marketing efforts. The Solution Emojot provided a customized solution leveraging its Customer Experience Management (CXM) platform to address the Veterinary Centers’ challenges, encompassing the following components: Results By implementing Emojot’s solution, the Veterinary Centers achieved significant improvements in marketing channel visibility and budget allocation optimization: Conclusion Emojot’s customized CXM solution proved invaluable for the group of Veterinary Centers, enabling them to gain insights into marketing channel performance, customer satisfaction, and revenue data. By consolidating disparate data sources and providing real-time dashboards with drill-down capabilities, Emojot empowered the Veterinary Centers to optimize their marketing budget allocations and drive better ROI.  With Emojot’s innovative technology, businesses across various industries can transform their marketing efforts and make more informed decisions. Want to explore more? Share your details to schedule a personalized demo with one of our product experts and experience our solution in action!

A $1B Software Company Gains Visibility and Improves Customer Health with Emojot’s Customer Success Management Platform

Introduction A $1B B2B software company was facing challenges in tracking the “health” of their customer accounts. The company’s data points were scattered across multiple internal platforms, with some critical data points not available in any internal systems. This led to difficulties in performing root-cause analysis for underperforming client accounts. To overcome these challenges, the company turned to Emojot’s Customer Success Management (CSM) platform. The Solution Emojot customized its cutting-edge CSM platform to address the software company’s business challenges.  The solution included: RPA Agent-Based ETL Model: Emojot utilized Robotic Process Automation (RPA) to extract, transform, and load (ETL) data from various sources into a unified NoSQL data storage. This process enabled efficient data retrieval and consolidation of disparate data points. Custom Scoring and Health Score Formula: Emojot’s CSM platform facilitated the creation of quantifiable data fields with custom scoring, allowing the software company to define their unique customer health score formula. This helped to accurately evaluate the overall health of customer accounts. Emojot Emotion Sensors™: To capture data points not available in any internal systems, Emojot Emotion Sensors™ were employed. These sensors effectively gathered vital information necessary for comprehensive customer health assessment. Real-Time Dashboard with Drill-Down Capabilities: Emojot provided the software company with a real-time, drag-and-drop dashboard, allowing for in-depth analysis of customer health factors. This dashboard supported root-cause analysis by enabling the company to identify fluctuations in customer health scores. Results With Emojot’s CSM platform, the software company experienced significant improvements in customer account management.  The key results included: Improved Visibility: The platform provided a clear and comprehensive view of customer account health, enabling proactive decision-making and actions. This allowed the company to address potential issues before they escalated. Real-Time Root-Cause Analysis: Emojot’s CSM platform enabled the software company to monitor fluctuations in customer health factors in real time. […]

Streamlining Success: How Emojot’s Workflow Management Solution Transformed a Multi-disciplinary Engineering Company’s Operations

In the dynamic and competitive landscape of the modern business world, companies must employ efficient and effective strategies to maintain their edge. One approach to achieving this is by implementing digitized workflow management systems. These systems can help streamline operations, minimize errors, enhance productivity, and foster improved communication among team members. In this case study, we examine how Emojot's Work-Flow Management solution aided a medium-sized, multi-disciplinary engineering firm in overcoming its workflow obstacles.

Boosting Team Morale with Emojot Year-End Party Team Building Event Strengthened Our Team Bonds.

Introduction Team building activities have become an essential part of any organization’s culture. They are an excellent way to foster collaboration, boost morale, and build strong relationships among employees. The Emojot team last year organized a team-building activity using the Emojot platform, which turned out to be a huge success. In this blog post, we’ll take a closer look at this activity and how it brought the team together, using the Emojot platform. The Solution The HR team at Emojot organized a year-end party, and they decided to incorporate a team-building activity into the event using the Emojot platform. They created an Emotion Sensors™ that included riddles and divided the employees into teams. The teams had to solve the riddles using the Emojot platform. The activity started with a brief introduction and rules were explained to the teams. The rules were simple, each team had to solve the riddles using the Emotion Sensors™ within a given time frame. The teams were awarded points based on the number of riddles they solved correctly and within the time frame. The riddles included in the Emotion Sensors™ were challenging, and the teams had to work together to solve them. The activity was not only fun and engaging, but it also required employees to think critically and work collaboratively. The teams were motivated to solve the riddles, and there was a sense of healthy competition among them. After each team had solved the riddles, the HR team used another Emotion Sensors™ to reveal the answers. The use of the emojot platform not only made the riddle activity more exciting but also provided valuable data on audience engagement. By the end of the activity, everyone was fully engaged, and the energy in the room was electric. The Result The Emojot team building activity was a […]

Building Strong and Engaged Virtual Teams with Emojot Platform’s Team Building Solution

Introduction The COVID-19 pandemic has changed the way we work and interact with our colleagues. The sudden shift to remote work has left many companies struggling to maintain their team’s productivity and morale. The Emojot team was no exception to this challenge. When the Emojot team started working from home, the HR team realized that the bonding between team members was not very strong due to remote work. As a result, the HR team decided to find a solution to maintain the team’s bonding despite the remote work environment. The Solution The Emojot team had an advantage in finding a solution to maintain team bonding despite the remote work environment – the Emojot platform itself. The platform offers virtual team-building solutions that can be tailored to the team’s needs. The HR team decided to leverage the platform’s team-building quizzes to create interactive sessions. These quizzes cover a wide range of topics, from general knowledge to company-specific trivia. Results The team-building quizzes were a hit among the Emojot team members. The quizzes provided an opportunity for team members to interact with each other and have some fun while doing it. The quizzes were designed in a way that allowed team members to showcase their knowledge and skills. The winners were displayed on a leaderboard, which added an element of healthy competition to the sessions. Overall, the Emojot platform’s virtual team-building solutions have been a great success for the Emojot team. They have helped team members stay connected and engaged, even though they are working remotely. The sessions have provided a much-needed break from the monotony of work and have helped team members have some fun and get to know each other better. Conclusion In conclusion, virtual team building is an effective way to maintain team bonding and productivity in the remote […]

Driving Customer Delight for a Leading Supermarket Chain: A Case Study

The retail landscape has experienced a massive transformation in recent years, with businesses adapting to evolving consumer lifestyles through online retail stores and physical supermarket outlets. A leading supermarket chain in Asia sought to enhance its customer experience by leveraging data-driven insights and expediting complaint resolution. By partnering with Emojot, the supermarket chain aimed to maintain and strengthen its position in the market, ensuring customer satisfaction.

The Pulse of Progress: How Emojot’s Work-Flow Management Solution Reshaped Facilities Management At A Hospital Chain

In the dynamic world of healthcare, hospitals, and medical facilities are constantly striving to provide the highest quality of care while managing intricate logistical operations. Facilities Management plays a crucial role in this pursuit, ensuring patient safety, satisfaction, and overall comfort during their stay. As the size and complexity of modern hospital chains increase, encompassing numerous departments, teams, and interconnected processes, managing these operations becomes even more challenging. Inefficient workflows and communication breakdowns can significantly impact patient care and safety. Emojot's Workflow Management solution offers a focused approach to tackle these challenges, streamlining processes and promoting effective communication across the organization. This case study explores how a hospital chain with nearly 800 beds has successfully implemented Emojot's solution to optimize its facilities management processes, ultimately enhancing patient care quality.

Enhancing Call Center Efficiency and Caller Experience with Emojot’s Automation Solution

Introduction The education industry is highly competitive, and it’s critical for institutions to engage with prospective students effectively. For a leading education provider offering a wide range of disciplines, this meant addressing a key issue that was causing them to miss out on potential students.  The education provider’s call center played a crucial role in engaging with prospective students, but the manual processes in place were hindering its efficiency. The high volume of daily inquiries led to errors in recording and reporting data, prompting the institute to seek a solution for streamlining the call center operations and improving the overall student experience. Furthermore, various common issues were identified in the call center operation, such as the need for training to manage the labor-intensive manual processes, a lack of synchronization between the call center and student information systems leading to inaccuracies, and difficulty in maintaining the necessary material for prospective students online. The Solution Leveraging its cutting-edge workflow automation solution, Emojot provided the education institute with a customized solution to automate their call center operations. By addressing the institute’s specific needs, Emojot was able to enhance the overall student and call center experience and improve operational efficiency.  The call center automation solution involves: Results By utilizing Emojot’s solution, the education provider was able to enhance the efficiency and effectiveness of their key customer touch points, resulting in the following: Conclusion In conclusion, Emojot‘s call center automation solution has proven to be highly effective for the education provider, allowing them to streamline their operations and enhance the overall student experience. With Emojot’s customized solution, the institute was able to improve call center efficiency, increase engagement with prospective students, and make data-driven decisions with ease. These results have undoubtedly given the institute a competitive edge in the highly competitive education industry. Want to […]